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Frequently asked questions
Can’t find your answer? Message a pharmacist and we’ll reply personally.
Ordering & delivery
How long does delivery take?
How much is delivery?
Can I track my order?
Can I collect from the pharmacy instead?
Payment
How do I pay?
My payment left my account but the order still says unpaid.
Do you offer pay on delivery?
Medicines & prescriptions
Do I need a prescription?
Are your medicines genuine?
How do I know the right dose for my child?
Clinic, privacy & subscription
How do clinic bookings work?
Is my sexual health order private?
What does the Growth & Milestones subscription include?
Can I cancel the subscription?
Ask a pharmacist
Privacy & refunds
