Privacy, refunds & terms

What we collect

Your name, phone number, email, delivery address and order history; health details you choose to give us, such as a child's age and weight, vaccination records, growth measurements or a consultation message; and basic technical information needed to run the site securely.

Why we collect it

To dispense your medicines safely, deliver your order, answer your pharmacist questions, keep the records a licensed pharmacy is required to keep, and improve the service.

Who can see it

Only the Horient Health pharmacy team, and the delivery rider handling your parcel (who sees your name, address and phone only). Sexual health consultations and orders are seen solely by the pharmacist handling them, and parcels carry no product names on the label.

Payments

Card and transfer payments are processed by Paystack. We never see or store your card number, PIN or bank password.

How long we keep it

Pharmacy records are kept for the period Nigerian pharmacy regulations require. You can ask us to delete anything we are not required to keep.

Your choices

Write to corporate@mariamgrey.com to see, correct or delete your data, or to stop marketing messages. Order and dispensing updates are part of the service and continue while you have an active order.

Medicines cannot usually be returned

For everyone's safety, medicines that have left our pharmacy cannot be resold, so they cannot be returned or exchanged once delivered — this is standard pharmacy practice in Nigeria.

When we do refund in full

If we send the wrong item, the item is damaged, expired or short-dated on arrival, or we cannot supply what you paid for. Tell us within 24 hours of delivery, with a photo where possible, and we replace the item or refund you in full including delivery.

Cancelling an order

You can cancel any time before dispatch for a full refund. Once the rider has collected the parcel, only the exceptions above apply.

Failed or duplicate payments

If money leaves your account without an order being created, or you are charged twice, contact us with the transaction reference and we will refund it once confirmed.

How long refunds take

Approved refunds go back to the account you paid from, normally within 5 to 10 working days depending on your bank.

Consultations, clinic bookings and subscriptions

Clinic bookings can be cancelled free of charge before the appointment. The Growth & Milestones subscription can be cancelled at any time and access runs to the end of the period paid for; part-used periods are not refunded.

Horient Health Limited is a licensed Nigerian community pharmacy. By using this site you agree to give accurate details, to use prescription medicines only as directed, and not to resell anything bought here.

Guidance, not diagnosis

The dosage calculator, symptom checker, child health guides, vaccination tracker, growth tracker and chat assistant provide general guidance only. They do not diagnose and do not replace seeing a doctor or pharmacist. In an emergency, call 112 or go to the nearest hospital.

Prescription items

We dispense prescription-only medicines after our pharmacist has seen and verified a valid prescription. We may decline or cancel an order where supply would be unsafe or unlawful.

Age

Sexual health and intimacy products are sold only to adults aged 18 and over.

Prices and availability

Prices are in Nigerian Naira and can change. If an item is out of stock after you pay, we will offer an alternative or refund that item.

Contact

Questions about these policies: corporate@mariamgrey.com or 0809 101 1160.